Welcome to The OCK SHOP Marketplace | Welcome to The OCK SHOP Marketplace | Welcome to The OCK SHOP Marketplace | Welcome to The OCK SHOP Marketplace

Refund Policy

We want you to be satisfied with your purchase.

Eligibility

  • Refunds are accepted for damaged, defective, or incorrect items.
  • All refund requests must be made within 7 days of receiving the order.

Process

  • Contact us at info@theockshopmarketplace.com with your order number and issue
    description
  • We will guide you on returning the item (if applicable).
  • Once approved, refunds will be processed to the original payment method within 5–7
    business days.

Non-Refundable Items

  • Opened or used products, including books that have been read.
  • Items damaged due to misuse or negligence.